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Elena Caruana

Broken item · Gzira, Shop 2 · Sun 28 Jun 16:45
Open

Handled by Customer Care 5 · first response 17m

Website chat·

Elena Caruana

Sun 28 Jun · started 16:45

Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.

Elena Caruana · 16:45

Sorry about that! A photo of the item and your receipt and we'll sort a refund.

Customer Care 5 · 17:02

Photo sent — it made a mess of everything.

Elena Caruana · 17:08

Refund approved — no need to return it, we'll mark it as damaged. Apologies again!

Customer Care 5 · 17:22

Customer

10 contacts
Elena Caruana
First seen 18 Apr · Website chat, Instagram, WhatsApp, Facebook
Contacts
10
Refunds
none
Rewards
1
Repeat topics
Delivery / online order ×3Product quality ×2Deli / butcher quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerElena Caruanaauto
Date / time28 Jun · 16:45auto
AgentCustomer Care 5auto
Issue typeBroken itemauto
StoreGzira, Shop 2auto
Order ref—auto
Suggested summaryauto

Broken item raised over Website chat — Gzira, Shop 2. Awaiting agent write-up.

Ticket statusOpen

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.