Handled by Customer Care 2 · first response 51m
Michela Borg
Hi, only one till was open at lunchtime and the queue was to the back of the store.
Michela Borg · 12:35
Sorry about the wait — which store was this?
Customer Care 2 · 13:26
The one in the centre, at about 12:45.
Michela Borg · 13:32
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 2 · 13:41
Thanks, appreciate the quick reply.
Michela Borg · 14:07
You're welcome! I'll keep this thread updated.
Customer Care 2 · 14:34
Okay, I'll wait to hear back.
Michela Borg · 14:49
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 15:12
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatWaiting time / queue raised over Instagram — Ħaż-Żebbuġ. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.