Handled by Customer Care 1 · first response 30m
Julia Debono
Hi, the offer on the app says 2-for-1 but the till charged full price.
Julia Debono · 17:33
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 1 · 18:03
Here's how it shows on my phone.
Julia Debono · 18:08
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 1 · 18:17
Thanks, appreciate the quick reply.
Julia Debono · 18:31
You're welcome! I'll keep this thread updated.
Customer Care 1 · 18:41
Okay, I'll wait to hear back.
Julia Debono · 18:47
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 19:04
Any news on this?
Julia Debono · 19:13
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical raised over Facebook — Ħaż-Żebbuġ. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.