Customer Service Hub

Handled by Customer Care 6 · first response 18m

Facebook·

Karl Abela

Sun 28 Jun · started 10:39

Hello, there was a spill in aisle 3 for over an hour today.

Karl Abela · 10:39

Thanks for letting us know — which store and roughly what time?

Customer Care 6 · 10:57

Around 15:00, near the fridges.

Karl Abela · 11:02

The store manager has been informed and the area was cleaned. Thanks for flagging it.

Customer Care 6 · 11:13

Thanks, appreciate the quick reply.

Karl Abela · 11:18

You're welcome! I'll keep this thread updated.

Customer Care 6 · 11:28

Okay, I'll wait to hear back.

Karl Abela · 11:52

Just confirming this is being handled — thanks for your patience.

Customer Care 6 · 12:12

Any news on this?

Karl Abela · 12:17

Quick update — the team came back to us and it's progressing.

Customer Care 6 · 12:27

Customer

6 contacts
Karl Abela
First seen 24 Apr · Facebook, WhatsApp
Contacts
6
Refunds
4 · €71.36
Rewards
—
Repeat topics
Cleanliness / store condition ×2Product quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerKarl Abelaauto
Date / time28 Jun · 10:39auto
AgentCustomer Care 6auto
Issue typeCleanliness / store conditionauto
StoreIn-Naxxar, Vjal Il-21 Ta Settembruauto
Order ref—auto
Suggested summaryauto

Cleanliness / store condition raised over Facebook — In-Naxxar, Vjal Il-21 Ta Settembru. Awaiting agent write-up.

Ticket statusOpen

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.