Handled by Customer Care 7 · first response 3m
Rita Caruana
Hi, I ordered through the app and got someone else's bags.
Rita Caruana · 14:52
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 14:55
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Rita Caruana · 15:02
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 15:09
Thanks, appreciate the quick reply.
Rita Caruana · 15:28
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:33
Customer
3 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Ħal Qormi, Triq San Bastjan, order W-49653. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.