Matthias Farrugia
Deli / butcher quality · St. Julian's, St George's Street · Sat 27 Jun 12:56Handled by Customer Care 4 · first response 6m
Matthias Farrugia
Hi, the minced beef from the butcher counter smelled off when I opened it.
Matthias Farrugia · 12:56
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 13:02
Photos attached, you can see the colour.
Matthias Farrugia · 13:08
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 13:17
Thanks, appreciate the quick reply.
Matthias Farrugia · 13:32
You're welcome! I'll keep this thread updated.
Customer Care 4 · 13:53
Okay, I'll wait to hear back.
Matthias Farrugia · 14:14
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 14:24
Customer
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Case log
Auto-filled from chatDeli / butcher quality raised over WhatsApp — St. Julian's, St George's Street. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
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