Handled by Customer Care 1 · first response 6m
Simon Grech
Hi, this item is listed under frozen but it's a tinned product?
Simon Grech · 16:29
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 1 · 16:35
Here's how it shows on my phone.
Simon Grech · 16:44
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 1 · 16:48
Thanks, appreciate the quick reply.
Simon Grech · 16:59
You're welcome! I'll keep this thread updated.
Customer Care 1 · 17:19
Okay, I'll wait to hear back.
Simon Grech · 17:33
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 17:55
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical raised over WhatsApp — Marsaskala, Triq Il-Qalet. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.