Handled by Customer Care 2 · first response 2m
Elena Caruana
Hi, my Wolt order from your store arrived with two items missing.
Elena Caruana · 16:39
So sorry about that! Could you share your order number and the items affected?
Customer Care 2 · 16:41
The reference is in my email — the whole freezer bag is ruined.
Elena Caruana · 16:44
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 16:55
Thanks, appreciate the quick reply.
Elena Caruana · 17:16
You're welcome! I'll keep this thread updated.
Customer Care 2 · 17:20
Okay, I'll wait to hear back.
Elena Caruana · 17:44
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:03
Customer
10 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp, order W-10398. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.