Handled by Customer Care 7 · first response 1h 30m
Elena Caruana
Hi, the strawberries I bought today were mouldy inside the pack.
Elena Caruana · 09:16
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 7 · 10:46
Sending the photos now, you can see it clearly.
Elena Caruana · 10:54
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 7 · 11:03
Thanks, appreciate the quick reply.
Elena Caruana · 11:12
You're welcome! I'll keep this thread updated.
Customer Care 7 · 11:16
Okay, I'll wait to hear back.
Elena Caruana · 11:24
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 11:43
Any news on this?
Elena Caruana · 11:57
Quick update — the team came back to us and it's progressing.
Customer Care 7 · 12:02
Customer
10 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.