Handled by Customer Care 2 · first response 12m
Elena Caruana
Good morning, my delivery never showed up and the app says completed.
Elena Caruana · 08:41
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 08:53
The reference is in my email — the whole freezer bag is ruined.
Elena Caruana · 08:58
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 2 · 09:09
Thanks, appreciate the quick reply.
Elena Caruana · 09:27
You're welcome! I'll keep this thread updated.
Customer Care 2 · 09:38
Okay, I'll wait to hear back.
Elena Caruana · 09:54
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 10:09
Customer
10 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.