Handled by Customer Care 5 · first response 42m
Elena Caruana
Hi, the shelf said €2.99 but the till charged €3.75.
Elena Caruana · 13:04
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 5 · 13:46
Photos sent — shelf label and slip.
Elena Caruana · 13:53
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 5 · 14:05
Thanks, appreciate the quick reply.
Elena Caruana · 14:26
You're welcome! I'll keep this thread updated.
Customer Care 5 · 14:49
Okay, I'll wait to hear back.
Elena Caruana · 15:02
Customer
10 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatPricing / barcode raised over Instagram. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.