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Elena Caruana

Rewards card · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Thu 4 Jun 12:16
Resolved

Handled by Customer Care 2 · first response 9m

WhatsApp·

Elena Caruana

Thu 4 Jun · started 12:16

Hi, can I update the mobile number on my rewards card?

Elena Caruana · 12:16

Of course! Can you confirm the rewards card number in full and the name on the account?

Customer Care 2 · 12:25

The card number is on the back, sending it now with my details.

Elena Caruana · 12:35

I've passed this to the Suppy team; the merge completes within 24hrs.

Customer Care 2 · 12:41

Customer

10 contacts
Elena Caruana
First seen 18 Apr · Website chat, Instagram, WhatsApp, Facebook
Contacts
10
Refunds
none
Rewards
1
Repeat topics
Delivery / online order ×3Product quality ×2Deli / butcher quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerElena Caruanaauto
Date / time4 Jun · 12:16auto
AgentCustomer Care 2auto
Issue typeRewards cardauto
StoreIs-Siġġiewi, Triq It-Tabib Nikol Zammitauto
Order ref—auto
Suggested summaryauto

Rewards card raised over WhatsApp — Is-Siġġiewi, Triq It-Tabib Nikol Zammit. Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.