Handled by Customer Care 1 · first response 12m
Neil Debono
Good morning, my delivery never showed up and the app says completed.
Neil Debono · 14:02
So sorry about that! Could you share your order number and the items affected?
Customer Care 1 · 14:14
The reference is in my email — the whole freezer bag is ruined.
Neil Debono · 14:21
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 1 · 14:35
Thanks, appreciate the quick reply.
Neil Debono · 14:48
You're welcome! I'll keep this thread updated.
Customer Care 1 · 14:57
Okay, I'll wait to hear back.
Neil Debono · 15:21
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 15:44
Any news on this?
Neil Debono · 15:50
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Facebook, order B-49329. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.