Handled by Customer Care 4 · first response 4m
Neil Debono
Hi, I ordered through the app and got someone else's bags.
Neil Debono · 16:04
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 4 · 16:08
The reference is in my email — the whole freezer bag is ruined.
Neil Debono · 16:10
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 16:17
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Tas-Sliema, L - Mrabat, order W-73685. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.