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Neil Debono

Expired / short date · Tas-Sliema, Triq Ix - Xatt (The Strand) · Wed 3 Jun 10:45
Resolved

Handled by Customer Care 2 · first response 7m

WhatsApp·

Neil Debono

Wed 3 Jun · started 10:45

Hi, I found yoghurts on the shelf that expired last week.

Neil Debono · 10:45

Thanks for flagging! Could you tell me which store and send a photo of the date label?

Customer Care 2 · 10:52

It was the fridge aisle, photo attached.

Neil Debono · 10:55

The item can be exchanged in store, and the store manager is checking the display now.

Customer Care 2 · 10:59

Thanks, appreciate the quick reply.

Neil Debono · 11:11

Customer

7 contacts
Neil Debono
First seen 2 Apr · Facebook, WhatsApp
Contacts
7
Refunds
2 · €64.38
Rewards
—
Repeat topics
Refund / return ×3Delivery / online order ×2Expired / short date ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerNeil Debonoauto
Date / time3 Jun · 10:45auto
AgentCustomer Care 2auto
Issue typeExpired / short dateauto
StoreTas-Sliema, Triq Ix - Xatt (The Strand)auto
Order ref—auto
Suggested summaryauto

Expired / short date raised over WhatsApp — Tas-Sliema, Triq Ix - Xatt (The Strand). Awaiting agent write-up.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.