Handled by Customer Care 6 · first response 9m
Neil Debono
Hi, I want to return a pack that was open when I got home.
Neil Debono · 09:07
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 09:16
The slip number is on the photo I just sent.
Neil Debono · 09:19
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 09:26
Thanks, appreciate the quick reply.
Neil Debono · 09:50
You're welcome! I'll keep this thread updated.
Customer Care 6 · 10:09
Okay, I'll wait to hear back.
Neil Debono · 10:31
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 10:51
Any news on this?
Neil Debono · 11:15
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 11:24
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.