Handled by Customer Care 3 · first response 20m
Neil Grech
Hi, the bread from this morning was raw in the middle.
Neil Grech · 17:02
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 3 · 17:22
Sending the photos now, you can see it clearly.
Neil Grech · 17:27
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 3 · 17:37
Thanks, appreciate the quick reply.
Neil Grech · 17:57
You're welcome! I'll keep this thread updated.
Customer Care 3 · 18:17
Okay, I'll wait to hear back.
Neil Grech · 18:36
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 19:02
Any news on this?
Neil Grech · 19:20
Quick update — the team came back to us and it's progressing.
Customer Care 3 · 19:24
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.