Handled by Customer Care 6 · first response 9m
Neil Grech
Good morning, my delivery never showed up and the app says completed.
Neil Grech · 12:21
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 6 · 12:30
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Neil Grech · 12:34
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 12:39
Thanks, appreciate the quick reply.
Neil Grech · 12:54
You're welcome! I'll keep this thread updated.
Customer Care 6 · 13:04
Okay, I'll wait to hear back.
Neil Grech · 13:32
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 13:51
Any news on this?
Neil Grech · 13:58
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.