Handled by Customer Care 4 · first response 30m
Neil Grech
Hello, the fresh cream I got is off even though it's in date.
Neil Grech · 13:32
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 4 · 14:02
Sending the photos now, you can see it clearly.
Neil Grech · 14:10
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 4 · 14:15
Thanks, appreciate the quick reply.
Neil Grech · 14:32
You're welcome! I'll keep this thread updated.
Customer Care 4 · 14:45
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.