Handled by Customer Care 6 · first response 8m
Neil Grech
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Neil Grech · 07:01
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 6 · 07:09
Photo sent — it made a mess of everything.
Neil Grech · 07:19
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 6 · 07:31
Thanks, appreciate the quick reply.
Neil Grech · 07:41
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.