Handled by Customer Care 6 · first response 15m
Neil Grech
Hello, I was charged twice at the till, can you help?
Neil Grech · 12:12
Happy to help — do you have the receipt or the till slip number?
Customer Care 6 · 12:27
Yes, I have the receipt here, sending a photo now.
Neil Grech · 12:35
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 6 · 12:48
Thanks, appreciate the quick reply.
Neil Grech · 12:57
You're welcome! I'll keep this thread updated.
Customer Care 6 · 13:22
Okay, I'll wait to hear back.
Neil Grech · 13:26
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 13:41
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.