Handled by Customer Care 1 · first response 4m
Neil Grech
Hi, the shelf said €2.99 but the till charged €3.75.
Neil Grech · 14:49
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 1 · 14:53
Photos sent — shelf label and slip.
Neil Grech · 14:58
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 1 · 15:09
Thanks, appreciate the quick reply.
Neil Grech · 15:13
You're welcome! I'll keep this thread updated.
Customer Care 1 · 15:30
Okay, I'll wait to hear back.
Neil Grech · 15:39
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.