Handled by Customer Care 5 · first response 10m
Rita Zammit
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Rita Zammit · 17:13
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 5 · 17:23
Photo sent — it made a mess of everything.
Rita Zammit · 17:33
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 5 · 17:46
Thanks, appreciate the quick reply.
Rita Zammit · 18:08
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:30
Okay, I'll wait to hear back.
Rita Zammit · 18:55
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 19:02
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.