Handled by Customer Care 4 · first response 5m
Rita Zammit
Hi, I ordered through the app and got someone else's bags.
Rita Zammit · 16:02
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 4 · 16:07
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Rita Zammit · 16:14
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 16:20
Thanks, appreciate the quick reply.
Rita Zammit · 16:44
You're welcome! I'll keep this thread updated.
Customer Care 4 · 17:03
Okay, I'll wait to hear back.
Rita Zammit · 17:20
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 17:29
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.