Handled by Customer Care 7 · first response 2m
Rita Zammit
Hello, I'd like to merge my card with my husband's account.
Rita Zammit · 15:08
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 7 · 15:10
The card number is on the back, sending it now with my details.
Rita Zammit · 15:20
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 7 · 15:30
Thanks, appreciate the quick reply.
Rita Zammit · 15:42
You're welcome! I'll keep this thread updated.
Customer Care 7 · 15:55
Okay, I'll wait to hear back.
Rita Zammit · 16:18
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 16:40
Any news on this?
Rita Zammit · 16:44
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard not scanning in app; account re-linked.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.