Handled by Customer Care 4 · first response 3m
Rita Zammit
Hi, I ordered through the app and got someone else's bags.
Rita Zammit · 17:20
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 17:23
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Rita Zammit · 17:25
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 17:37
Thanks, appreciate the quick reply.
Rita Zammit · 17:47
You're welcome! I'll keep this thread updated.
Customer Care 4 · 18:01
Okay, I'll wait to hear back.
Rita Zammit · 18:16
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.