Customer Service Hub
← Inbox

Rita Zammit

Refund / return · In-Naxxar, Vjal Il-21 Ta Settembru · Mon 1 Jun 08:24
Resolved

Handled by Customer Care 6 · first response 19m

Website chat·

Rita Zammit

Mon 1 Jun · started 08:24

Hi, I want to return a pack that was open when I got home.

Rita Zammit · 08:24

Sorry about that! Could you send a photo of the receipt so I can pass it to the store?

Customer Care 6 · 08:43

Yes, I have the receipt here, sending a photo now.

Rita Zammit · 08:51

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 6 · 09:04

Customer

7 contacts
Rita Zammit
First seen 9 Apr · WhatsApp, Facebook, Website chat
Contacts
7
Refunds
3 · €55.26
Rewards
1
Repeat topics
Delivery / online order ×3

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerRita Zammitauto
Date / time1 Jun · 08:24auto
AgentCustomer Care 6auto
Issue typeRefund / returnauto
StoreIn-Naxxar, Vjal Il-21 Ta Settembruauto
Order refES-63535auto
Refund€17.28auto
Suggested summaryauto

Double charge at till; camera check requested, refund via accounts.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.