Handled by Customer Care 1 · first response 1h 2m
Rita Zammit
Hello, the product photo online shows a 6-pack but I received a single.
Rita Zammit · 16:10
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 1 · 17:12
Screenshot and barcode sent.
Rita Zammit · 17:16
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 1 · 17:21
Thanks, appreciate the quick reply.
Rita Zammit · 17:42
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.