Handled by Customer Care 7 · first response 39m
Sarah Caruana
Hi, the offer on the app says 2-for-1 but the till charged full price.
Sarah Caruana · 13:17
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 7 · 13:56
Screenshot and barcode sent.
Sarah Caruana · 14:05
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 7 · 14:16
Thanks, appreciate the quick reply.
Sarah Caruana · 14:26
You're welcome! I'll keep this thread updated.
Customer Care 7 · 14:48
Okay, I'll wait to hear back.
Sarah Caruana · 15:01
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.