Handled by Customer Care 4 · first response 19m
Sarah Caruana
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Sarah Caruana · 08:37
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 08:56
Photos attached, you can see the colour.
Sarah Caruana · 09:03
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 09:12
Thanks, appreciate the quick reply.
Sarah Caruana · 09:26
You're welcome! I'll keep this thread updated.
Customer Care 4 · 09:42
Okay, I'll wait to hear back.
Sarah Caruana · 09:54
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 10:22
Any news on this?
Sarah Caruana · 10:41
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 10:57
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over Facebook — Ħal Qormi, Triq San Bastjan. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.