Sarah Caruana
Delivery / online order · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Sat 30 May 12:55Handled by Customer Care 1 · first response 1h 36m
Sarah Caruana
Hi, I ordered through the app and got someone else's bags.
Sarah Caruana · 12:55
So sorry about that! Could you share your order number and the items affected?
Customer Care 1 · 14:31
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Sarah Caruana · 14:40
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 1 · 14:54
Thanks, appreciate the quick reply.
Sarah Caruana · 15:04
You're welcome! I'll keep this thread updated.
Customer Care 1 · 15:30
Okay, I'll wait to hear back.
Sarah Caruana · 15:49
Just confirming this is being handled — thanks for your patience.
Customer Care 1 · 15:54
Any news on this?
Sarah Caruana · 16:15
Quick update — the team came back to us and it's progressing.
Customer Care 1 · 16:33
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Facebook — Is-Siġġiewi, Triq It-Tabib Nikol Zammit, order W-68537. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.