Handled by Customer Care 4 · first response 41m
Sarah Caruana
Hello, the product photo online shows a 6-pack but I received a single.
Sarah Caruana · 16:10
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 4 · 16:51
Here's how it shows on my phone.
Sarah Caruana · 17:00
Ticket raised — the item is marked out of stock while it's fixed. If you were overcharged, accounts will confirm a price-difference refund.
Customer Care 4 · 17:04
Thanks, appreciate the quick reply.
Sarah Caruana · 17:26
You're welcome! I'll keep this thread updated.
Customer Care 4 · 17:54
Okay, I'll wait to hear back.
Sarah Caruana · 18:05
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 18:23
Any news on this?
Sarah Caruana · 18:41
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct technical issue (offer not applying); procurement ticket created.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.