Handled by Customer Care 3 · first response 8m
Sarah Caruana
Good morning, my delivery never showed up and the app says completed.
Sarah Caruana · 12:01
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 12:09
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Sarah Caruana · 12:17
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 12:24
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.