Handled by Customer Care 7 · first response 55m
Sarah Caruana
Hi, I want to return a pack that was open when I got home.
Sarah Caruana · 15:38
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 7 · 16:33
Yes, I have the receipt here, sending a photo now.
Sarah Caruana · 16:38
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 7 · 16:50
Thanks, appreciate the quick reply.
Sarah Caruana · 16:56
You're welcome! I'll keep this thread updated.
Customer Care 7 · 17:06
Okay, I'll wait to hear back.
Sarah Caruana · 17:27
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 17:53
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.