Handled by Customer Care 4 · first response 3m
Nadia Zammit
Hello, I waited 20 minutes at the deli counter with no one serving.
Nadia Zammit · 18:32
Sorry about the wait — which store was this?
Customer Care 4 · 18:35
The one in the centre, at about 12:45.
Nadia Zammit · 18:42
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 4 · 18:52
Thanks, appreciate the quick reply.
Nadia Zammit · 19:13
You're welcome! I'll keep this thread updated.
Customer Care 4 · 19:38
Okay, I'll wait to hear back.
Nadia Zammit · 20:04
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 20:19
Any news on this?
Nadia Zammit · 20:37
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.