Handled by Customer Care 1 · first response 31m
Nadia Zammit
Hi, the minced beef from the butcher counter smelled off when I opened it.
Nadia Zammit · 17:04
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 1 · 17:35
Photos attached, you can see the colour.
Nadia Zammit · 17:38
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 1 · 17:47
Thanks, appreciate the quick reply.
Nadia Zammit · 17:57
You're welcome! I'll keep this thread updated.
Customer Care 1 · 18:24
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli / butcher quality raised over Website chat — Iż-Żurrieq, Triq Santa Katerina. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.