Handled by Customer Care 3 · first response 3m
Nadia Zammit
Hi, my Wolt order from your store arrived with two items missing.
Nadia Zammit · 16:03
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 16:06
The reference is in my email — the whole freezer bag is ruined.
Nadia Zammit · 16:10
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 16:15
Thanks, appreciate the quick reply.
Nadia Zammit · 16:22
You're welcome! I'll keep this thread updated.
Customer Care 3 · 16:40
Okay, I'll wait to hear back.
Nadia Zammit · 17:01
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 17:29
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.