Handled by Customer Care 2 · first response 4h 14m
Nadia Zammit
Hi, I ordered through the app and got someone else's bags.
Nadia Zammit · 13:06
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 17:20
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Nadia Zammit · 17:29
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 17:39
Thanks, appreciate the quick reply.
Nadia Zammit · 18:03
You're welcome! I'll keep this thread updated.
Customer Care 2 · 18:22
Okay, I'll wait to hear back.
Nadia Zammit · 18:40
Customer
9 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.