Handled by Customer Care 4 · first response 2m
Julia Muscat
Hello, the cheese from the deli counter was hard and discoloured.
Julia Muscat · 07:18
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 4 · 07:20
Photos attached, you can see the colour.
Julia Muscat · 07:25
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 4 · 07:28
Thanks, appreciate the quick reply.
Julia Muscat · 07:54
You're welcome! I'll keep this thread updated.
Customer Care 4 · 08:04
Okay, I'll wait to hear back.
Julia Muscat · 08:17
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 08:42
Any news on this?
Julia Muscat · 09:10
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 09:27
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.