Customer Service Hub

Handled by Customer Care 7 · first response 3m

WhatsApp·

Julia Muscat

Fri 5 Jun · started 11:48

Hello, do you stock gluten-free pastizzi at any branch?

Julia Muscat · 11:48

Happy to help!

Customer Care 7 · 11:51

Great, thanks for checking.

Julia Muscat · 11:58

Here's the info you asked for — anything else, just message us.

Customer Care 7 · 12:08

Thanks, appreciate the quick reply.

Julia Muscat · 12:18

You're welcome! I'll keep this thread updated.

Customer Care 7 · 12:25

Okay, I'll wait to hear back.

Julia Muscat · 12:31

Customer

7 contacts
Julia Muscat
First seen 11 Apr · Instagram, WhatsApp, Facebook
Contacts
7
Refunds
3 · €91.13
Rewards
—
Repeat topics
Delivery / online order ×3

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerJulia Muscatauto
Date / time5 Jun · 11:48auto
AgentCustomer Care 7auto
Issue typeGeneral enquiryauto
StoreSt. Julian's, St George's Streetauto
Order ref—auto
Suggested summaryauto

Website question resolved with E-Shop support.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.