Handled by Customer Care 5 · first response 2m
Julia Muscat
Hi, I'd like a refund for an item I bought yesterday in store.
Julia Muscat · 12:36
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 12:38
Yes, I have the receipt here, sending a photo now.
Julia Muscat · 12:41
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 12:50
Thanks, appreciate the quick reply.
Julia Muscat · 13:07
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:24
Okay, I'll wait to hear back.
Julia Muscat · 13:32
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 13:51
Any news on this?
Julia Muscat · 14:15
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 14:19
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.