Handled by Customer Care 2 · first response 31m
Julia Muscat
Hi, my Wolt order from your store arrived with two items missing.
Julia Muscat · 16:15
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 2 · 16:46
The reference is in my email — the whole freezer bag is ruined.
Julia Muscat · 16:48
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 2 · 17:00
Thanks, appreciate the quick reply.
Julia Muscat · 17:06
You're welcome! I'll keep this thread updated.
Customer Care 2 · 17:18
Okay, I'll wait to hear back.
Julia Muscat · 17:23
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 17:45
Any news on this?
Julia Muscat · 18:12
Quick update — the team came back to us and it's progressing.
Customer Care 2 · 18:16
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.