Handled by Customer Care 5 · first response 12m
Julia Muscat
Hi, I ordered through the app and got someone else's bags.
Julia Muscat · 17:39
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 17:51
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Julia Muscat · 17:58
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 18:01
Thanks, appreciate the quick reply.
Julia Muscat · 18:13
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:20
Okay, I'll wait to hear back.
Julia Muscat · 18:32
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.