Handled by Customer Care 4 · first response 12m
Karl Abela
Hi, the strawberries I bought today were mouldy inside the pack.
Karl Abela · 18:47
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 4 · 18:59
Sending the photos now, you can see it clearly.
Karl Abela · 19:08
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 4 · 19:18
Thanks, appreciate the quick reply.
Karl Abela · 19:36
You're welcome! I'll keep this thread updated.
Customer Care 4 · 19:45
Okay, I'll wait to hear back.
Karl Abela · 20:00
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatFresh product quality complaint with images; refund issued, supplier informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.