Handled by Customer Care 2 · first response 3m
Karl Abela
Hello, I was charged twice at the till, can you help?
Karl Abela · 14:36
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 2 · 14:39
The slip number is on the photo I just sent.
Karl Abela · 14:46
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 2 · 14:50
Thanks, appreciate the quick reply.
Karl Abela · 15:17
You're welcome! I'll keep this thread updated.
Customer Care 2 · 15:41
Okay, I'll wait to hear back.
Karl Abela · 16:00
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 16:07
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Accounts · Accounts · sent 10 May
Price-difference refund — must be confirmed by accounts
Auto-notify: daves Accounts · within 48h — live send is a production step.
Contact: contact to be provisioned
- 12 May — Third party confirmed receipt, investigating.
Internal notes
none yetInternal — the team sees this, the customer never does.