Handled by Customer Care 2 · first response 9m
Karl Abela
Hi, the strawberries I bought today were mouldy inside the pack.
Karl Abela · 17:23
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 2 · 17:32
Sending the photos now, you can see it clearly.
Karl Abela · 17:37
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 2 · 17:48
Thanks, appreciate the quick reply.
Karl Abela · 17:57
You're welcome! I'll keep this thread updated.
Customer Care 2 · 18:06
Okay, I'll wait to hear back.
Karl Abela · 18:31
Just confirming this is being handled — thanks for your patience.
Customer Care 2 · 18:50
Any news on this?
Karl Abela · 19:01
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.