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Karl Abela

Cleanliness / store condition · Il-Gżira, Triq Nazju Ellul · Wed 29 Apr 17:53
Resolved

Handled by Customer Care 2 · first response 34m

Facebook·

Karl Abela

Wed 29 Apr · started 17:53

Hi, the fish section smelled really bad this afternoon.

Karl Abela · 17:53

Thanks for letting us know — which store and roughly what time?

Customer Care 2 · 18:27

Around 15:00, near the fridges.

Karl Abela · 18:35

The store manager has been informed and the area was cleaned. Thanks for flagging it.

Customer Care 2 · 18:49

Thanks, appreciate the quick reply.

Karl Abela · 18:56

You're welcome! I'll keep this thread updated.

Customer Care 2 · 19:11

Customer

6 contacts
Karl Abela
First seen 24 Apr · Facebook, WhatsApp
Contacts
6
Refunds
4 · €71.36
Rewards
—
Repeat topics
Cleanliness / store condition ×2Product quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelFacebookauto
CustomerKarl Abelaauto
Date / time29 Apr · 17:53auto
AgentCustomer Care 2auto
Issue typeCleanliness / store conditionauto
StoreIl-Gżira, Triq Nazju Ellulauto
Order ref—auto
Suggested summaryauto

Store cleanliness report; manager actioned same day.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.