Handled by Customer Care 2 · first response 3m
Karl Abela
Hello, an item scanned at the wrong price today at your store.
Karl Abela · 15:16
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 2 · 15:19
Photos sent — shelf label and slip.
Karl Abela · 15:26
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 2 · 15:39
Thanks, appreciate the quick reply.
Karl Abela · 15:59
You're welcome! I'll keep this thread updated.
Customer Care 2 · 16:09
Customer
6 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.