Handled by Customer Care 7 · first response 1h 13m
Anna Attard
Hi, my Wolt order from your store arrived with two items missing.
Anna Attard · 14:32
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 15:45
The reference is in my email — the whole freezer bag is ruined.
Anna Attard · 15:55
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 15:59
Thanks, appreciate the quick reply.
Anna Attard · 16:11
You're welcome! I'll keep this thread updated.
Customer Care 7 · 16:19
Okay, I'll wait to hear back.
Anna Attard · 16:41
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.