Handled by Customer Care 3 · first response 27m
Anna Attard
Hi, I'd like a refund for an item I bought yesterday in store.
Anna Attard · 20:56
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 3 · 21:23
The slip number is on the photo I just sent.
Anna Attard · 21:31
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 3 · 21:35
Thanks, appreciate the quick reply.
Anna Attard · 21:51
You're welcome! I'll keep this thread updated.
Customer Care 3 · 22:09
Okay, I'll wait to hear back.
Anna Attard · 22:32
Customer
8 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.